Customer Info

How to read your Meter
First, you want to locate your water meter. It will be somewhere on the perimeter of your property no more than 10 feet from the street. Usually the meter will be located on the left or right of your driveway. Then, you will need a flat head screw driver to remove the lid. Water meters are read electronically so there may be dirt you will need to move to get the reading. Once you have removed the lid and can see the face of the meter write the numbers down. Compare what is written down to the latest reading on your bill to calculate how much water has been used. Please remember any water that goes through the meter is your responsibility as a customer whether it’s intended usage or not.
Our Responsibilities
  • Supplying water to your home or business in our service area.
  • Providing information for new service or cancellation of existing services.
  • Billing customers for water service and collecting payment.
  • Maintaining our water lines, wells and booster pump stations.
  • Repairing leaks on our side of the system.
How to check for a leak
Go to your meter and remove cover. Look at the face of meter for a white or red triangle. If the triangle is turning while no water is being used you have a leak. At this point you will need to locate the leak and get it fixed. Remember to check all faucets, spigots and toilets. A toilet can run up to 30,000 gallons or more in just a month.
NWA Payment Options
  • NWA office Monday-Friday 8am-4pm
  • Night drop  box (located beside office doors)
  • Automatic Bank Draft (occurs on 5th of month)
  • Payments are accepted at United Community BankBank OZK and Hughes General Store. You must have your bill and be making payment on or before the 10th of the month. NO LATE PAYMENTS WILL BE ACCEPTED.
  • Credit/Debit payments may be made in the office or by calling (706) 745-4598. CARDS ARE NOT ACCEPTED AFTER 3PM.

Click Here to view our Bank Draft Form

Click Here to view instructions on how to make online payments